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When we get emotional about a situation it’s often because our expectations have been violated. This is perplexing as we are often not aware of the expectations we have. If you fill in the following prompts you will have a better understanding of what you expect:
- XY is their job
- The least they can do is….
- It should be a given that…
- If everyone did XY like that…
- At this price point I expect …